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Delivery

Enjoy free worldwide shipping on all orders for a limited time

We deliver to the following countries:

UK *Free1-2 WORKING DAYS***
Europe **Free1-2 WORKING DAYS***
US & Canada **Free2-3 WORKING DAYS***
Rest of the world **Free2-3 WORKING DAYS***


** Countries outside the EU are subject to import taxes.
*** Delivery times are estimates and should be used as a guide only. Delivery can be delayed due to customs clearance procedures.

Delivery information

We deliver all orders using a DHL courier service Monday-Friday from 09:00 am to 05:00 pm GMT (excluding public holidays). We aim to dispatch your order within 24 hours after receiving payment. As soon as your order is dispatched, you will receive an email confirmation containing tracking information so that you can monitor the delivery. In case of partial shipments, shipping costs will be charged only once.

For security all deliveries require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the address may sign for your order. At the moment of delivery and signature, responsibility for your order passes to you. We will not be liable for a lost or missing order that has been signed for at the delivery address provided.

If you are unable to take delivery of your order, the courier will leave a calling card informing you how to rearrange your delivery. The courier will attempt to deliver your order for two consecutive working days, leaving a notification each time with contact details. Undelivered parcels will be returned to our warehouse.

We are unable to redirect orders once items have been dispatched.

Delivery restrictions

Due to international import laws, which vary by country, there are restrictions in importing various items. Please be aware of these restrictions when placing your order.

For Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates PO Box addresses are accepted on the condition that the contact name and contact phone number have been provided so the courier is able to contact you in the event of not being able to deliver the package. PO Boxes are excluded from UPS shipping guarantee and therefore neither UPS or Peter Pilotto can accept liability on missing or damaged shipments sent to such addresses. Please be aware that delays may occur when sending orders to PO Box addresses.

For United Arab Emirates
Deliveries sent to PO boxes within the UAE must include a full residential or business address within the for the consignee in addition to a contact telephone number.

All other countries
Unfortunately, as all shipments require a signature upon delivery, we are unable to deliver to PO Boxes.