You are welcome to return any items that you have purchased on peterpilotto.com within 14 days of delivery using our free returns service. Items must be returned in their original condition with all tags attached in the packaging provided. Where provided, belts, dust bags etc should be included. Items that have been worn, altered, damaged or received outside the returns period will not qualify for a refund.
Arranging a return
To arrange a return simply contact our customer care team on +44 (0)203 076 1932 or firstname.lastname@example.org. As soon as we receive your request, we will send you an email with return instructions.
We will collect your items free of charge, on a day that is convenient for you. If you prefer you can take the return to your local DHL drop off point.
Once your return has been received and processed you will receive email notification and a full refund to the original method of payment within 7 working days.
You may return your items to us using your own shipper. If you do, we recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for them until they arrive at our warehouse. We cannot be responsible for the loss for any item(s) that you have chosen to send independently and recommend that you retain proof of sending. If you are returning your items independently please return them to us at Peter Pilotto Returns - 50 De Beauvoir Crescent, London, N1 5SB.
If you would like to exchange or return a gift order, please contact customer care for further assistance.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
- Return requests must be made within 14 days of delivery.
- Items must be returned from the original shipping country.
- Refunds will be credited to the original payment method used to place the order.
- Original shipping charges, duties, taxes or tariffs will not be refunded.
- Earrings are non-returnable for hygiene and safety.
- Gift vouchers cannot be returned or exchanged for cash. For returned items that were purchased by voucher, a new voucher will be issued.