We want you to be fully satisfied with every item you purchase from peterpilotto.com. If you are not happy with an item you have purchased, we will gladly accept an exchange or refund request.
During the sales period it is only possible to request a refund.
If you would like an exchange to a different size or color, we advise you to place a new order.
- 15 days to return your order, from the moment of ordering
- Free returns
- Free redelivery of exchanges
Register your return by clicking here.
1. Returns for countries in EU, US & Canada
When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.
When choosing for a pick-up, it is possible to either select a standard refund onto the account you have paid with or to select a refund in the form of a voucher:
• Standard refund: within 15 days after receiving your returned goods, the refund takes place on the account that you have initially paid your order with.
As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.
In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.
2. Returns outside EU, US & Canada
We hope you will love everything that you order from us, but do not worry if something is not quite right, you have 14 days to return. We will give you a full refund by the same method you used to pay, and all we ask is that items are returned clean and have all their tags on.
How to return or exchange
• Pack the bag or accessory in its original packaging with original tags.
• Send an e-mail to firstname.lastname@example.org with your order number and the items you would like to return.
• We will keep you updated by email throughout the process.
• Hand the parcel in at the post office, remembering to get a receipt as proof of postage. We will let you know when we receive and approve your return. Then we will confirm and send the item you would like in exchange or issue a refund by the same payment method as your order. Depending on the reason of the return, shipping costs might be deducted from your refund.
Once your return has been received and inspected, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.
We will accept your exchange or return with pleasure when you respect the following points:
- The return is requested within 15 days after delivery of the order.
- The online return form is filled in correctly and approved. Only registered and authorized returns can be handled. There can only be one return authorization number per order.
- The authorized return must reach our warehouse within 10 days after filling in the online return form.
- Please note that we are not responsible when the parcel returns with another carrier service.
- Each item is unused and bears no sign of wear and/or tear.
- The original tags and labels are attached and are in good condition.
- The original packaging is included and is in good condition.
- Original shipping costs will not be refunded.
- Vouchers cannot be returned or exchanged for cash. For returned items that were purchased by voucher, a new voucher will be issued.
Refunds will be processed within 15 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.