Welcome at sarahpacini.com.
This Privacy Statement explains what information we collect on this website and how we will use it. It is part of our General Terms and Conditions and applies to all users of sarahpacini.com, irrespective of whether you buy a product.
We only collect and process personal data for specific and legitimate purposes. We process personal data to process orders that a customer places and to complete each sale on this website, for marketing purposes, for customer relationship management and for statistical purposes. Where possible, data will be used in anonymous or encrypted format.
2. How do we use collected personal data
The personal data we collect are relevant and not excessive in relation to the purposes for which we collect them. When you order at sarahpacini.com we collect certain personal data (for example your name and surname, address, e-mail address, contact details and payment and credit card information) needed to allow us to process your transaction and deliver your order. These details allow us to provide you with a personal shopping experience.
We may at times ask for additional details, for example product size and category preferences, age and special dates such as birthdays, for specific purposes such as profiling and marketing. Providing us with this information is entirely voluntary. On occasion we may also ask for feedback from you about the usage or services our website provides to help us develop and improve it further.
For training purposes and quality control, we may monitor your communications with us.
3. E-mail and Marketing messages
In addition, if you have chosen to sign up for our newsletter, you will receive the sarahpacini.com newsletter and e-mail marketing messages from us, our affiliates and the Sarah Pacini brand owner Sadler & Sadler and its affiliates about the products that we offer for sale on this website and other websites that these groups operate.
In each newsletter there will be the opportunity to choose not to receive promotional information any longer.
4. Website Security
We do everything to make shopping at sarahpacini.com as secure as shopping in store.
We use a 128-bit SSL encrypted secure internet connection to protect your payment when you order in our flagship store. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser. You can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see 'https:' instead of 'http:'. This means that you are in secure mode.
5. What to expect from us
We will only provide third parties the information which they strictly need to carry out their jobs. They will only be allowed to use your information for the performance the sales agreement between you and us and they will not have the right to use it for any other purposes, unless you have given your express consent.
In order to process your order and deliver your purchases, we may pass relevant personal data to the couriers, storage facilities, banks and credit card service providers that we use, as well as to the Sarah Pacini brand owner Sadler & Sadler. For example, in addition to your name, address and e-mail address, our courier will be given your telephone number in case he needs to update you on the delivery date or time of your order.
In case of fraud prevention verifications, we may transfer your information not only to the banks and credit card service providers but also to the official authorities. At all times where we disclose your information for the purposes of fraud prevention, it will remain secure.
We will never sell your details to a third party for marketing purposes.
Cookies are stored in order for us to continually improve our website and provide a convenient on-line shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.
8. Your rights